{"id":4134,"date":"2020-07-27T13:06:06","date_gmt":"2020-07-27T12:06:06","guid":{"rendered":"https:\/\/avispl.com\/mx\/?post_type=case-study&#038;p=4134"},"modified":"2025-02-02T15:56:00","modified_gmt":"2025-02-02T20:56:00","slug":"rmit-symphony-av-uc-systems-management","status":"publish","type":"case-study","link":"https:\/\/avispl.mx\/en\/resources\/case-studies\/rmit-symphony-av-uc-systems-management\/","title":{"rendered":"RMIT University Symphony Case Study"},"content":{"rendered":"\n<section class=\"hero page-block hero--x-small\">\n    \n                        <div class=\"hero__content\">\n                <div class=\"container\">\n                                                               <h1 data-splitting=\"words\">RMIT University Symphony Case Study<\/h1>\n                    \n                    \n                    \n                    <button class=\"hero__scroll scroll-btn scroll-btn--o scroll-to-main\"\n\t\t\t\t        aria-label=\"Scroll to bottom of the hero section\"\n\t\t\t\t        title=\"Scroll to bottom of the hero section\">\n\t\t\t\t\t    <span class=\"sr-only\">Scroll to bottom of the hero section<\/span>\n\t\t\t\t\t<\/button>\n                <\/div>\n            <\/div>\n            <\/section>\n<div id=\"main-content\"><\/div>\n\n\n\n<section    class=\"image-text-columns page-block image-text-columns--grid-icon\"\n    role=\"region\"\n    aria-labelledby=\"image-text-columns-heading\">\n\n\t<div class=\"container\">\n        \n        <div class=\"image-text-columns__image\">\n\t\t    <img loading=\"lazy\" decoding=\"async\" width=\"1100\" height=\"640\" src=\"https:\/\/avispl.mx\/wp-content\/uploads\/sites\/10\/2025\/01\/RMIT_1100x640.jpg\" class=\"attachment-full size-full\" alt=\"A person in a purple shirt and red tie sits on a bench using a laptop in a modern indoor space with glass walls and stairs.\" srcset=\"https:\/\/avispl.mx\/wp-content\/uploads\/sites\/10\/2025\/01\/RMIT_1100x640.jpg 1100w, https:\/\/avispl.mx\/wp-content\/uploads\/sites\/10\/2025\/01\/RMIT_1100x640-300x175.jpg 300w, https:\/\/avispl.mx\/wp-content\/uploads\/sites\/10\/2025\/01\/RMIT_1100x640-1024x596.jpg 1024w, https:\/\/avispl.mx\/wp-content\/uploads\/sites\/10\/2025\/01\/RMIT_1100x640-768x447.jpg 768w, https:\/\/avispl.mx\/wp-content\/uploads\/sites\/10\/2025\/01\/RMIT_1100x640-125x73.jpg 125w\" sizes=\"auto, (max-width: 1100px) 100vw, 1100px\" \/>\t\t<\/div>\n\n\n                    <div class=\"image-text-columns__cols\">\n                                    <div class=\"text-col\">\n                        <h4 class=\"h6\">Organization<br \/>\r\n<\/h4>\n                        <p><p>RMIT Symphony<\/p>\n<\/p>\n                    <\/div>\n                                    <div class=\"text-col\">\n                        <h4 class=\"h6\">Location<\/h4>\n                        <p><p>Melbourne, Australia, Vietnam, Indonesia, China, Singapore, Spain<\/p>\n<\/p>\n                    <\/div>\n                                    <div class=\"text-col\">\n                        <h4 class=\"h6\">Market<\/h4>\n                        <p><p>Education<\/p>\n<\/p>\n                    <\/div>\n                                    <div class=\"text-col\">\n                        <h4 class=\"h6\">Solutions<\/h4>\n                        <p><p>Education<\/p>\n<\/p>\n                    <\/div>\n                            <\/div>\n        \t<\/div>\n<\/section>\n\n\n\n<section class=\"content page-block\" role=\"region\">\n\t<div class=\"container\">\n\t\t<div class=\"body-content\">\n\t\t\t<h3>Network Issue That Would Have Affected 5,000+ Students Averted Day One Utilizing AVI-SPL\u2019s Symphony<\/h3>\n<p>AVI-SPL\u2019s Symphony is its proprietary User Experience Management Application that simplifies user engagement with AV and UC technology, improves technology reliability, and enables positive business outcomes. Following the weekend onboarding of hundreds of rooms and thousands of devices into Symphony, Royal Melbourne Institute of Technology (RMIT) technicians were notified on Monday morning that all AV and UC devices in a campus building were unreachable. Technicians isolated the single failure point and resolved the issue \u2013 with no disruption to students or staff and well before classes started. Crisis averted.<\/p>\n<p><strong>Innovative Approaches: From Reactive to Proactive<\/strong><br \/>\nRanked as one of the top 250 universities in the world, RMIT brings the latest technology into its classrooms and spaces for students and faculty. Because its user community depends on that technology for learning, RMIT needed to support thousands of technology devices from various manufacturers. It is inefficient, unscalable, and disruptive to require technicians to manually check all devices or to wait for users to request AV support. Prior to the Symphony implementation, RMIT was using multiple applications to access only about 10% of its AV estate for online monitoring.<\/p>\n<p>\u201cThis was a problem because classes were disrupted, and time was wasted in the delivery of education,\u201d says Shane Somerville, head of managed services for Connected Vision Group.<\/p>\n<p><strong>A Single-Pane View into the Collaboration Technology Estate<\/strong><br \/>\nThrough Symphony\u2019s mobile-friendly, cloud-based platform, RMIT staff monitor the status of meeting rooms, classrooms, and other areas that have networked AV and collaboration systems. The Symphony service gives IT and AV support teams a simple, single-pane view of all that is happening across their collaboration technology estates.<\/p>\n<p>For the first time, RMIT can see the operational status of its networked AV infrastructure across multiple campuses in different countries. Symphony monitors over 4,600+ devices across over 1,000 rooms in 100+ buildings worldwide and proactively alerts technicians to issues so they can be resolved before students and staff are affected.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section class=\"video page-block video--template-3\">\n\t\t\t<div class=\"container\">\n\t\t\t\t<div class=\"video__wrap\" data-id=\"video-block_da36f868d77b9b5c6183c61aa0e63b18\">\n\t\t\t\t\t\t\t<p><iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/RFldrrTfrpM?si=rM4m00enUGWOgjqC\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/p>\n\t\t\t\t    <\/div>\n\t\t\t\t<\/div>\n\t<\/section>\n\n\n\n<section class=\"content page-block\" role=\"region\">\n\t<div class=\"container\">\n\t\t<div class=\"body-content\">\n\t\t\t<p><strong>Proactive Resolution = Faster and Efficient Resolution<\/strong><br \/>\nThe university\u2019s addition of AVI-SPL\u2019s Symphony platform has lowered client-initiated tickets while increasing auto-detected tickets, based on thresholds defined by RMIT. Auto-detection will enable the university\u2019s AV and IT support resources to, over time, lower their field support personnel requirements and costs by providing data-driven guidance as to the health of the estate. It\u2019s also helping create a reliable, high-quality teaching and learning experience for its faculty and students because it\u2019s driving down the mean time to resolution (MTTR).<\/p>\n<p>Symphony benefits have already been proven in numerous situations that would have previously taken valuable time and resources while also interrupting classes. Symphony service thresholds alerted the AV support team to a device that was going on and offline throughout the night. When the team investigated the location, they realized the culprit was a faulty power supply unit (PSU). Through analysis, the team then found that a number of these PSUs were faulty and proactively replaced them.<\/p>\n<p><strong>Same Technology, Higher Quality Video Conferencing<\/strong><br \/>\nBecause Symphony monitors AV and video conferencing devices, it has resolved longstanding video conferencing quality issues. One such issue was between campuses in Vietnam and Melbourne. Symphony\u2019s live monitoring and call statistics showed gradual drops in network speed over the duration of calls between the two cities. With that live data and the ability to look at historical call statistics, RMIT narrowed down which settings should be adjusted to increase the reliability and quality of calls. The multi-country AV support teams were able to fix the issue and collaborate better.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section class=\"testimonial-carousel page-block\" role=\"region\">\n\t<div class=\"container\">\n                    <div class=\"testimonial-carousel__slider swiper\">\n            \t<div class=\"swiper-wrapper\">\n\t                \t                    <div class=\"swiper-slide quote-slide\">\n\n\t                       <p class=\"quote-slide__quote\">\u201cAnything we\u2019ve asked for and needed help with, AVI-SPL has been there every step of the way\u201d\r\n\r\n<\/p>\n\t                       <div class=\"quote-slide__footer\">\n\t                       \t\t<p class=\"quote-slide__footer__name\">Luke Hogan<\/p>\t                       \t\t<p class=\"quote-slide__footer__bio\">RMIT AV operations manager, Connected Vision Group<\/p>\t                       <\/div>\n\n\t                    <\/div>\n\t                \t            <\/div>\n            <\/div>\n\n\n            <div class=\"base-slider__footer\">\n                <div class=\"swiper-buttons swiper-buttons--w\">\n                    <button class=\"swiper-button-prev\" aria-label=\"Previous Slide\"><\/button>\n                    <button class=\"swiper-button-next\" aria-label=\"Next Slide\"><\/button>\n                <\/div>\n\n                <div class=\"swiper-pagination swiper-pagination--w\"><\/div>\n            <\/div>\n        \t<\/div>\n<\/section>\n\n\n\n<section class=\"content page-block\" role=\"region\">\n\t<div class=\"container\">\n\t\t<div class=\"body-content\">\n\t\t\t<p><strong>Actionable Business Intelligence<\/strong><br \/>\nBy accessing business intelligence, organizations make informed decisions about their operations. The data from Symphony\u2019s reports and analytics helps guide decisions about what technologies may need upgrading, optimizes internal business processes when thresholds are reached, and identifies trends over time.<\/p>\n<p>\u201cSince Symphony\u2019s implementation, RMIT\u2019s audio-visual services team has become more efficient and improved the student and staff experience,\u201d says Tim Sullivan, RMIT senior manager of operations for learning, teaching and research.<\/p>\n<p><strong>The Partnership<\/strong><br \/>\nConnected Vision Group, an alliance of commercial AV service and solution providers, partners with AVI-SPL to support projects based out of Australia and New Zealand. InSight Systems, one of the members of Connected Vision, provides AV support services to RMIT University. AVI-SPL and InSight Systems closely collaborated to provide RMIT a way to take control of its AV and video systems in order to provide better support for its instructional capabilities and academic performance.<\/p>\n<p>\u201cAnything we\u2019ve asked for and needed help with, AVI-SPL has been there every step of the way,\u201d says Luke Hogan, RMIT AV operations manager, Connected Vision Group.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n","protected":false},"featured_media":4144,"template":"","class_list":["post-4134","case-study","type-case-study","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>RMIT University Symphony Case Study<\/title>\n<meta name=\"description\" content=\"See how RMIT University uses the Symphony to monitor over 4,600 devices across over 1,000 classrooms in more than 100 buildings.\" 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